Indigenous Senior Relationship Manager

Industry: Human Resources and Personnel

Location: Brisbane

Date Listed: 12 Jan 2022

Close Date: 26 Jan 2022


The Pacific Labour Facility (PLF) facilitates seasonal and longer-term work opportunities for Pacific workers to Australia. It connects Australian employers with Pacific workers, supports the administration of the Pacific Labour Scheme (PLS) and provides targeted support to Seasonal Worker Programme (SWP).

From 4 April 2022, the PLS and the SWP will be consolidated and replaced by an improved and more flexible Pacific Australia Labour Mobility (PALM) scheme administered by DFAT in partnership with the PLF.

Opportunity / Position Summary:

The Senior Relationship Manager (SRM) will be the Pacific Labour Facility's (PLF) key focal point for engagement with PALM Scheme Approved Employers (AEs) with a national, or multi-state footprint. The role will help drive the ongoing engagement growth and sustainability of the Pacific Australia Labour Mobility (PALM) scheme across the country.

Supported by a team of National Relationship Managers (NRMs), the SRM will support PALM scheme Approved Employers (AEs) to grow and support their workers, acting as a conduit for AE access to service functions within the Pacific Labour Facility as well as connecting them to other stakeholders including Australian and Pacific Governments, community organisations and diaspora groups.

The Senior Relationship Manager will also have a key role in driving PLFs industry engagement, building awareness of the scheme and engaging on strategic workforce planning issues with national industry bodies in the Agriculture, Horticulture, Aged Care, Construction, Hospitality and other sectors. Beyond industry engagement the Senior Relationship Manager will also engage and educate other labour mobility stakeholders including, Pacific labour sending units (LSUs), country liaison officers, nationally based community organisations and federal government agencies.

You will be able to demonstrate the following key skills and experience:

  • Significant work experience in team leadership and management including the ability to lead a multi-cultural team based across multiple locations.
  • Comprehensive ER/IR knowledge and experience including negotiating and resolving contractual arrangements both directly and through arbitration (such as Fair Work Ombudsman).
  • Demonstrated high level relationship management and partnership skills, including the ability to negotiate beneficial outcomes for a wide range of stakeholders with diverse interests and expectations.
  • Project management, time management, reporting and analysis skills, including ability to manage budgets and write progress reports.
  • Experience engaging with senior industry stakeholders and driving business development in one or more of the following industries: aged care, construction, hospitality, agriculture, horticulture, meat processing, forestry, fisheries, tourism, maintenance and trades.
  • Experience engaging with federal government on policy issues relating to industry.
  • Demonstrated knowledge of labour mobility in Australia, including the challenges and issues and experience working effectively with stakeholders from different cultures including Indigenous Australian and the Pacific Islands/Timor Leste, as well as making considerations for gender equality, disability and social inclusion or the ability to learn quickly.
  • Driver's licence and flexibility to undertake frequent travel, including after hours and weekends and including interstate and international.


Applications will be assessed and interviews arranged with suitable candidates on an ongoing basis.

Applications close on 24 January 2022.

Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

***Please note only candidates that are successful in moving to the next stage of recruitment will be contacted further***

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