Retention and Customer Service Advisor

Industry: Call Centre and Customer Service

Location: Sunshine Coast

Date Listed: 08 Apr 2021

Close Date: 14 Apr 2021


Youi prides itself on being different. We've challenged the Australian insurance industry and we're always looking for ways to be better. Our unwavering commitment to being a great company to work for and providing awesome service to our clients drive our success. You can become a part of our success story

Position Description:

As a Retention and Customer Service Specialist you will retain and increase loyalty of customers by identifying root causes and delivering solutions using your exceptional problem solving and communication skills. You will be highly motivated and able to handle a fast-paced environment. You will service existing clients by:

  • Retaining existing business and client profiles
  • Assisting with policy renewals
  • Identifying opportunities to cross-sell
  • Making policy changes and amendments
  • Cancelling existing policies


  • Awesome customer service and negotiation skills
  • A passion for problem solving and offering solutions
  • Ability to handle multiple tasks in an efficient and professional manner
  • Ability to generate new business with existing client portfolio's
  • Prescreening with IWS required

Candidates are to apply directly for role through YOUI website: Details - Retention and Customer Service Advisor (

Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

***Please note only candidates that are successful in moving to the next stage of recruitment will be contacted further***

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